FAQ

How do I reach customer service?
To avoid uncertainty, with the fulfillment point kept unambiguous, email support@nubybeacon.shop, call 512-791-2660, or write to 4058 Ward Rd, Pasadena, Maryland, 21122, United States. Hours are Monday to Friday, 9:00 AM-5:00 PM (America/Anchorage).

What can I shop here?
For an informed purchase, with the sequence of events made clear, the store offers baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories. These products and accessories are selected for feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care; exact formats, options, bundle contents, and availability appear on the applicable product page.

Who pays to send an approved return back?
As an operating standard, with the customer remedy placed in context, the merchant does, for approved no-reason requests, exchanges, and quality problems made within the 30-day delivery window. Custom goods, clearance/Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned merely by preference, but consumer remedies for damage, defects, wrong goods, and omissions remain.

When should my order arrive?
To make the process transparent, with timing and responsibility read together, processing normally requires 1-2 business days. Estimated carrier transit is another 4-6 business days after shipment.

Do you ship outside the United States?
To explain the outcome directly, with the fulfillment point kept unambiguous, no. We serve U.S. addresses only, with complimentary standard shipping and a tracking number for each dispatched order.

How quickly will an approved refund appear?
Under this customer standard, with the operating boundary stated upfront, the credit goes to the original payment method and is generally posted by the bank or card issuer within 5-10 business days after issuance.

How can I pay?
In plain terms, with the commercial term stated precisely, checkout is in USD and supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover as available.

What is the cancellation deadline?
Under this customer standard, with the applicable exception kept narrow, a cancellation must be requested before shipment; a shipped purchase is handled under the Refund Policy.

Merchant Information
Brand/store name: nuby
Contact email: support@nubybeacon.shop
Phone: 512-791-2660
Physical address: 4058 Ward Rd, Pasadena, Maryland, 21122, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Anchorage)