Refund Policy

For clarity, with the decision path easy to follow, customers have 30 days from delivery to ask for a return or exchange without stating a reason.

For a clear pre-purchase understanding, with the practical next step kept visible, contact support@nubybeacon.shop before sending merchandise back. When the request is approved, nuby covers return transportation through a prepaid label or an equivalent free method, whether the approved reason is preference, exchange, damage, defect, wrong-item delivery, or a missing item.

As a published store practice, with the customer remedy placed in context, no-reason eligibility does not extend to custom-made products, clearance/Final Sale purchases, gift cards, or opened intimate or hygiene-sensitive merchandise. Customers still retain all applicable remedies for defects, damage, mis-shipments, shortages, and other protected claims.

As the applicable store rule, with the store's obligation made direct, once authorized, pack eligible goods securely with included parts and the original packaging where reasonably available. We inspect the return and send an approved refund back to the original payment method, with posting normally completed by the financial institution in 5-10 business days.

For clarity, with each party's responsibility identified, cancellation may be requested before shipment. Once the order has shipped, this Refund Policy governs the available return process.

Authorized return address: 4058 Ward Rd, Pasadena, Maryland, 21122, United States

Refund and exchange support: support@nubybeacon.shop or 512-791-2660, Monday to Friday, 9:00 AM-5:00 PM (America/Anchorage).

Merchant Information
Brand/store name: nuby
Contact email: support@nubybeacon.shop
Phone: 512-791-2660
Physical address: 4058 Ward Rd, Pasadena, Maryland, 21122, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Anchorage)